Last Updated: March 2026
Williams Lake Web Design ("we", "us", or "our") operates caribooweb.online. This Privacy Policy explains what information we collect, how we use it, and your rights as a visitor.
Information We Collect
When you fill out our contact form, we collect your name, business name, email address, phone number (optional), and your website goal. This information is used solely to respond to your inquiry and prepare your free custom mockup.
When you visit our website, our analytics system automatically collects your approximate city and country (derived from your IP address via a third-party geolocation service), the pages you visit, your device type, screen resolution, and referring website. We do not store your full IP address — only an anonymised hash used to count unique visitors.
We also record where you click on our homepage to help us improve the site's layout and usability. Click data is stored as percentage-based coordinates only — no personally identifiable information is attached.
If you use our website chatbot, your conversation may be stored to help us improve our responses and better understand what our visitors need. Conversations are not tied to your name or email unless you choose to share that information during the chat.
How We Use Your Information
We use the information you provide through the contact form to respond to your inquiry, prepare a free custom website mockup, and follow up about our services. We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is never passed to advertisers.
We use anonymised analytics data — page views, click patterns, device types, and approximate locations — to understand how visitors use our site and to improve the design and content.
Cookies and Local Storage
Our website uses your browser's local storage (not traditional cookies) to remember your approximate location for up to 6 hours to avoid repeated geolocation lookups. The chatbot may also store a session identifier and a record of topics discussed during your visit, so returning visitors receive a more personalised greeting. You can clear this data at any time by clearing your browser's local storage and site data.
Third-Party Services
We use the following third-party services that may process limited data:
- ipapi.co / ip-api.com — used to determine your approximate country and city from your IP address for analytics purposes. Your IP is processed by these services but is not stored on our servers.
- Google Fonts (via CDN) — used to load website fonts. Google may log your IP as part of this request.
- Tailwind CSS (via CDN) — used for website styling. No personal data is shared.
- Unsplash — used for stock photography. Images are loaded from Unsplash servers.
We do not use Google Analytics, Facebook Pixel, or any advertising tracking tools.
Data Retention
Contact form submissions are retained for up to 2 years to allow us to follow up or refer back to your inquiry. Anonymised analytics data is retained on a rolling basis. You may request deletion of your personal data at any time by emailing us.
Your Rights
If you are located in Canada, you have rights under PIPEDA (Personal Information Protection and Electronic Documents Act), including the right to access the personal information we hold about you and to request corrections or deletion. If you are located in the European Union or UK, you have additional rights under GDPR, including the right to data portability and the right to object to processing.
To exercise any of these rights, please contact us at contact@caribooweb.online.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact Us
Williams Lake Web Design
275 Clearview Crescent, Williams Lake, BC V2G 4H6
Email: contact@caribooweb.online
Website: caribooweb.online